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Suzanne Chadwick interviews Leanne Woff, an operations expert who works with multi-six, seven, and eight-figure business owners to manage the back-end operations of their businesses. Leanne shares her expertise on building operational excellence in online businesses using three core levers: people, technology, and processes.

Key Topics:

  1. Core Elements of Operational Excellence: Discover the three fundamental pillars crucial for taking your business operations to the next level.
  2. Cohesive Operational Processes: Learn how streamlined processes can propel you towards your goals and amplify your impact.
  3. People, Technology, and Processes: Understand the interplay between these elements and how they shape your success and scalability.
  4. Turning Operations into Revenue: Leverage systems thinking to transform operations from a cost center to a revenue-generating asset.

Levers for Success:

1. People
  • Ensure the right people are in the right roles and understand how their work contributes to the bigger impact goals.
  • Review roles, responsibilities, and provide creative freedom to foster innovation.
  • Overcome fears of delegation by communicating logic and reasoning behind decisions.
  • Align the team around the business vision and mission to build cohesion and trust.
2. Technology
  • Conduct regular technology audits to identify duplication and optimize existing tools.
  • Consider the digital ecosystem and how tools integrate and connect.
  • Evaluate cost versus capability and prioritize essential functionalities.
  • Choose tools based on user preferences, core purposes, and long-term infrastructure.
3. Processes
  • Rethink traditional Standard Operating Procedures (SOPs) as adaptable, continuous improvement.
  • Document processes through videos and notes as the work is being done.
  • Empower team members to take ownership of processes and provide feedback.
  • Balance automation with human elements to create a seamless customer experience.

To delve deeper into Leanne's expertise, check out her previous episode on creating a killer launch plan here.

How to Work with Leanne:

  • If you're a multi 6-7-8 figure business owner seeking operational support, connect with Leanne here.
  • OBMs looking to enhance their skills can explore Leanne's OBM Academy here.

Connect with Leanne:

Don't miss out on this enlightening episode packed with actionable strategies for optimising your business operations and achieving sustainable growth. Tune in now!

EPS 326 – Mastering your core business operations with Leanne Woff

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